SMS Terms
Last updated: October 17, 2026
HelpOne Software, LLC ("HelpOne") sends text messages to volunteers who ask for them, so they can keep track of their shifts. This page explains how texting works, in plain terms.
1. How you opt in
Volunteers opt in on the volunteer sign-up form. When you enter a cell phone number, an SMS consent checkbox appears below it. The box is unchecked by default, and texting is optional: you can sign up to volunteer without checking it. The checkbox reads:
"Text me about my shifts. Message and data rates may apply. Reply STOP to stop."
We only text you if you check that box.
2. What we text you about
- Shift confirmations
- Shift reminders
- Schedule changes
- Notices from the organization you volunteer with
We do not send marketing messages.
3. How often
Message frequency varies, depending on your shifts and your organization's schedule. Msg & data rates may apply.
4. Stopping texts and getting help
- Reply STOP to any message to opt out. We will send one message confirming you are unsubscribed, and then stop.
- Reply HELP for help.
Carriers are not liable for delayed or undelivered messages.
5. Your privacy
We do not sell or share mobile phone numbers or SMS opt-in consent with third parties for marketing purposes. See our Privacy Policy and Terms and Conditions.
6. Contact
Texts are sent by HelpOne Software, LLC from 855-435-7118. Questions: hello@helponesoftware.com.
HelpOne Software, LLC, 108 Village Square, Suite 189, Somers, NY 10589.